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The Service edge : 101 companies that profit from customer care /

Zemke, Ron

The Service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters - New York : Plume, 1990 - 584 p. : ill. ; 23 cm.

The Service Edge previously appeared in an NAL Books edition, 1989

ISBN: 0452264936

Subjects--Topical Terms:
Customer services--United States
Service industry--Management--United States

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The Service edge : 101 companies that profit from customer care /

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