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Service breakthroughs : changing the rules of the game /

Heskett, James L.

Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W. L. Hart. - New York : The Free Press, 1990. - 306 p. : ill. ; 24 cm.

ISBN: 0029146755 (hbk.)

Subjects--Topical Terms:
Customer services.
Sales management.

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Service breakthroughs : changing the rules of the game /

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