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The quality-productivity connection in service-sector management /

Shaw, John C. (John Clark), 1933-.

The quality-productivity connection in service-sector management / by John C. Shaw. - New York : Van Nostrand Reinhold, 1978. - xiii, 143 p. : ill. ; 22 cm.

Includes index.

ISBN: 0442275420

Subjects--Topical Terms:
Management.

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