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Quality without tears : the art of hassle-free management /

Crosby, Philip B.

Quality without tears : the art of hassle-free management / Philip B. Crosby. - New York : McGraw-Hill, 1984. - xiii, 205 p. ; 21 cm.

ISBN: 007014530X RM80.69 0070145113 RM47.80

Subjects--Topical Terms:
Quality assurance.

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Quality without tears : the art of hassle-free management /

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