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Quality in action : 93 lessons in leadership, participation, and measurement /

Townsend, Patrick L.

Quality in action : 93 lessons in leadership, participation, and measurement / Patrick L. Townsend, Joan E. Gebhardt - New York : John Wiley & Sons, 1992 - 262 p. ; 24 cm.

ISBN: 0471552062 RM48.47

Subjects--Topical Terms:
Total quality management
Industrial management

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Quality in action : 93 lessons in leadership, participation, and measurement /

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