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Piagam pelanggan

Piagam pelanggan [videorecording] - Kuala Lumpur : MAMPU, 1990 - 1 videocassette (VHS) (19 min.) : sd., col. ; 1/2 in.

Memberi gambaran ringkas perlaksanaan piagam pelanggan di beberapa agensi kerajaan

Subjects--Topical Terms:
Customer services--Malaysia
Consumer satisfaction
Quality control

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Piagam pelanggan

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