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On great service: a framework for action /

Berry, Leonard L.

On great service: a framework for action / Leonard L. Berry. - New York: The Free Press, 1995. - 292 p. : ill. ; 24 cm.

ISBN: 0029185556 RM75.44

Subjects--Topical Terms:
Customer services--Quality control.
Customer service--United States--Management--Case studies.

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On great service: a framework for action /

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