Managing quality customer service /
Martin, William B.
Managing quality customer service / William B. Martin. - Los Altos : Crisp Pub., 1989. - 94 p. ; 26 cm.
0931961831
Customer services.
Customer relations.
Managing quality customer service / William B. Martin. - Los Altos : Crisp Pub., 1989. - 94 p. ; 26 cm.
0931961831
Customer services.
Customer relations.
