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Management of service operations text, cases, and readings

Sasser, W. Earl

Management of service operations text, cases, and readings W. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff - Boston : Allyn and Bacon, 1978

Based on case studies developed at the Harvard Business School

Includes bibliographies and index

ISBN: 0205061044

Subjects--Topical Terms:
Service industries--United States--Management--Case studies

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Management of service operations text, cases, and readings

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