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Making customer satisfaction happen : a strategy for delighting customers /

McNealy, Roderick M.

Making customer satisfaction happen : a strategy for delighting customers / Roderick M. McNealy - London : Chapman & Hall, 1994 - 192 p. : ill. ; 24 cm.

ISBN: 0412589206

Subjects--Topical Terms:
Customer services
Customer relations

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Making customer satisfaction happen : a strategy for delighting customers /

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