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Improving service quality : achieving high performance in the public and private sectors /

Milakavich, Michael E.

Improving service quality : achieving high performance in the public and private sectors / Michael E. Milakovich. - Delray Beach, Fla. : St. Lucie Press, 1995. - 258 p. : ill. ; 24 cm.

Includes bibliographical references (p. 233-244) and index.

ISBN: 188401545X RM112.20

LCCN: 94-46379

Subjects--Topical Terms:
Industrial management.
Quality control.

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Improving service quality : achieving high performance in the public and private sectors /

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