An analysis of perceived service quality in the road transport department of Malaysia /
Sharifuddin Zainuddin.
An analysis of perceived service quality in the road transport department of Malaysia / by Sharifuddin Zainuddin. - Pittsburgh : University of Pittsburgh, 1997. - 287 p. : ill. ; 23 cm.
Thesis (Ph.D.) - University of Pittsburgh, 1997.
Bibliography : p. 274-287.
RM216.20
Malaysia. Jabatan Pengangkutan Jalan--Customer services--Analysis.
Customer services--Quality control.--Malaysia
An analysis of perceived service quality in the road transport department of Malaysia / by Sharifuddin Zainuddin. - Pittsburgh : University of Pittsburgh, 1997. - 287 p. : ill. ; 23 cm.
Thesis (Ph.D.) - University of Pittsburgh, 1997.
Bibliography : p. 274-287.
RM216.20
Malaysia. Jabatan Pengangkutan Jalan--Customer services--Analysis.
Customer services--Quality control.--Malaysia