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Analisis kualiti perkhidmatan institusi kewangan : kajian kes di BBMB, UKM dan BIMB, BBB /

Hairulliza Mohamad Judi

Analisis kualiti perkhidmatan institusi kewangan : kajian kes di BBMB, UKM dan BIMB, BBB / Hairulliza binti Mohamad Judi - Bangi : Fakulti Sains Matematik, Universiti Kebangsaan Malaysia, 1996 - xiii, 111 p. : ill. ; 30 cm.

Tesis (Sarjana Sains) - Universiti Kebangsaan Malaysia, 1996

p. 98-99

Subjects--Topical Terms:
Banks and banking--Customer services--Malaysia

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Analisis kualiti perkhidmatan institusi kewangan : kajian kes di BBMB, UKM dan BIMB, BBB /

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